Privacy Policy
Last update: 18.06.2026
We (referred to as "We", "Us" or "Our") are committed to protecting your Personal Data and your privacy.
This Privacy Policy explains how we collect and store the information you provide through the website Mercer Vaultcrest (the "Website").
We uphold the following principles:
To be transparent about how we collect and process your personal data:
We want you to be able to make informed choices about how your Personal Data is used and processed. That is why we created this website. To support this, we use a range of methods and procedures to give you relevant information about the use of Personal Data.
Where we believe you need specific details, we will provide them at the appropriate time.
We are happy to answer your questions and to offer any clarification you require, subject to any limitations imposed by law. You can reach us by email at the address below: info@mercer-vaultcrest.org
Personal Data will only be used for the purposes set out in this Policy.
We may process Personal Data for several purposes, including to provide the website to you and connect you with third-party trading platforms (the 'Services'), to improve the site, to protect our rights and interests, to support the maintenance and provision of the Services, to meet regulatory or legal obligations, and to carry out administrative and business activities relating to the delivery and use of the Services.
We also process Personal Data to better understand your preferences and needs.
To use the relevant tools to protect your rights in relation to Personal Data:
We have dedicated significant resources to helping you exercise your rights. Contact us at any time to request access to your personal data. At your request, we will correct or delete it, stop using it for specific or general purposes, or transfer it to you or a third party. We will accommodate such requests wherever possible.
Secure your Personal Data:
While we cannot guarantee the complete security of your Personal Data, we are committed to applying a range of methods and techniques to keep it protected.
This concludes our Privacy and Security Policy.
1. The Scope?
This Policy explains the types of Personal Data the Company collects about natural persons and how it processes that data, shares it with third parties, secures its processing, and more.
This Policy concerns information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of additional information we hold or are able to access.
The Policy defines "processing" as any operation involving the use or collection of Personal Data, including the management, structuring, and storage of Personal Data.
Our services are intended for general audiences and are not designed for anyone under the age of 18. We do not knowingly seek or gather information from anyone younger than 18, and we do not knowingly allow such persons to use our services. If we discover that we hold information about a child, we will erase it as quickly as we can.
2. What Personal Data Do We Hold About You?
When you access our services and channels or visit our website, we collect Personal Data. In some cases, we request your Personal Data directly. In others, we collect it by analysing how you use our Services or service channels, or by receiving your information from our third-party partners.
3. There is no obligation to provide personal information to the company, and the consequences of withholding it.
You are not obliged to provide Us with any Personal Data. However, withholding it may prevent Us from delivering the Services or granting you access to the website.
4. What Personal Data do We collect? When you visit our website, we collect the following personal information:
This includes your online activity log, traffic data (including IP address, the date of access, and the time of access), the language you used, software crash logs, the type of browser used, and details about the device you used. This information is not private and cannot be used to identify you.
Personal Data We receive from you: any personal data you choose to provide when you connect with a third-party online trading platform through Us.
Personal data you provide directly to third-party platforms to facilitate trade: your full name, address, phone number, and email address.
5. Legal Basis and Reasons for Processing Personal Data
The Company processes your Personal Data for the purposes set out in this section, and on the legal basis that applies to each purpose.
Without a legal basis, the Company cannot use your Personal Data. The legal grounds on which the Company may process your Personal Data are:
- You have consented to the processing of your Personal Data for one or more purposes. This applies when you submit personal information through the Website so that we can transfer it to a third-party trading platform.
- We or a third party may need to process personal data to serve a legitimate interest, such as improving Our Services or defending legal claims.
- Processing is necessary to comply with a legal obligation.
Contact us by email for more details about the processing necessary to safeguard our legitimate interests.
Below are the reasons and legal grounds on which we may use the information you provide. Personal Data.
Scope
Legal Basis
To share your personal data with third parties at your request so you can access digital trading
If you request this, we may collect Personal Data from you to forward to third-party companies.
You have consented to the processing of your Personal Data for one or more purposes.
2. To respond to your requests, questions or concerns
Personal Data helps us answer any questions you may have about the Services.
Processing is necessary for the legitimate interests of the Company or those of a third party.
3. Personal Data is processed to meet any legal obligation or to satisfy administrative, judicial, or legal requirements.
Processing is necessary to comply with our legal obligations.
4. To improve Our Services
We may use Personal Data to improve Our Services, including any crash or malfunction reports collected in relation to the Services.
Processing is necessary for the legitimate interests of the Company or a third party.
5. To prevent fraud and misuse of Our Services
Processing is necessary for the legitimate interests of the Company or a third party.
6. To carry out and manage activities that support Our Services
These include back-office functions, business development, strategic decision-making, and oversight mechanisms.
Processing is necessary for the legitimate interests of the Company or those of a third party.
7. To carry out analysis, including statistical analysis
We use a range of analytical techniques, including statistical ones, to make decisions on various matters.
Processing is necessary for the legitimate interests of the Company or those of a third party.
8. To protect our assets, rights and interests, as well as those of third parties
We may process Personal Data to establish, exercise or defend legal claims, and to protect our rights, interests and assets, or those of a third party, in compliance with any applicable laws, regulations or agreements and any terms, conditions or policies.
Processing is necessary for the legitimate interests of the Company or those of a third party.
6. Transfer of Personal Data to Third Party
We may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address information, and analysis of user experiences.
You may also ask us to share specific Personal Data about you with third-party trading platforms. In these cases, we will provide the Personal Data you give us to those third-party trading platforms. The use of your Personal Data is then subject to their privacy policies, and your Personal Data may be shared with multiple trading platforms.
We may share Personal Data with related entities or business partners. This provides us with the resources to enhance and improve the products and services we offer our customers.
Where necessary to safeguard the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other official authorities.
We may also share Personal Data about you with potential investors or buyers, or with lenders to the Company or any other company within the group, where such a transaction takes place (including the transfer or sale of assets belonging to the Company or any other company within the group), or as part of any merger, restructuring, consolidation, or bankruptcy of the Company or any other business within the group.
7. Cookies and third-party services
We may use third-party services, such as advertisers on our website or analytics companies. These companies may also use cookies or similar technology.
Cookies are small text files placed on your device each time you visit or access the website. They are used to gather information about your preferences and browsing habits, helping us improve your experience, remember your settings, and tailor the products and services you may enjoy. Cookies are also used for statistics and analytics.
Some cookies we use are session cookies. These are temporarily downloaded to your device and last only for a short period until you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a set period after you close your browser. They help the website recognise you as a returning user and make it easier for you to return.
Types of Cookies:
They may be used by us according to their purpose:
The cookie type
Cookies are strictly necessary
Scope
These cookies are essential for accessing the features you have requested and navigating our website. They deliver the information, products and services you have asked us to provide.
They also allow your device to download and stream data, so you can move around the website, use its features, and return to pages you have visited before.
Additional Information
Cookies collect personal data, such as your username and last login date, to confirm that you are logged in to the site. They are erased once you close your web browser (session Cookies).
The cookie type
Functionality Cookies
Scope
Cookies allow us to recognise you on each visit and to save your preferences.
Additional Information
Cookies collect personal data such as your username and last login date to confirm that you are logged in to the site. They are deleted once you close your web browser (session cookies).
The cookie type
Cookies for performance
Scope
Cookies help us collect statistical data on the site's performance and improve it. They also allow us to analyse how our website is used.
Additional Information
Cookies store anonymous data that is not linked to any identified or identifiable natural person. Some are deleted when you close your browser, while others remain valid indefinitely.
Cookies are blocked or removed
To block or remove cookies, you need to change your browser's settings. Below are links to guide you through the process for some of the most popular browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
However, please be aware that if this happens, some or all of the Website's functions and features may not work as you expect.
ONLINE TRACKING NOTICE
This service does not currently respond to do-not-track signals.
8. Retention of your personal data
The Company will retain your Personal Data for as long as necessary to fulfil the purpose of processing described in this Policy, or for longer where permitted by applicable laws, regulations, policies, and orders.
We will share your information with third-party trading platforms for a period of 12 months. If you agree, we will continue to share your data for a further 12 months.
We regularly review the Personal Data we hold to confirm it is still needed.
9. Transfers of personal data to a third country or international organisation
Your personal data may be transferred to other countries — that is, to a third country (one other than the country in which you reside) or to international organisations. Company takes all necessary steps to safeguard the personal data you provide and to ensure that data subjects can assert their rights and access effective legal remedies.
These protections and safeguards are available to everyone residing in the EEA (European Economic Area).
- Transfer to a third country or international organisation that the EU Commission has determined provides an adequate level of protection for Personal Data transferred to it, in accordance with Article 45(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "GDPR").
- The transfer is made pursuant to a legally binding and enforceable agreement between public bodies or authorities, in accordance with Article 46(2)(a).
- The transfer was carried out in accordance with the standard data protection clauses adopted by the EU Commission under Article 46(2)(c) of the GDPR. These clauses can be viewed at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
If you would like details of the security measures we use to protect your Personal Data transferred to third-party countries or international organisations, please contact us at info@wealthwaydigital.uk.
10. Personal Data Security
We have implemented appropriate organisational and technical measures to safeguard Personal Data, including protection against the accidental or unlawful destruction, loss or alteration of Personal Data.
We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we be held accountable for any intangible, incidental or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, any Personal Data disclosed due to errors in transmission, unauthorised access by a third party, or any other cause beyond our control.
Where legal or other obligations beyond our control require it, we may be obliged to provide Personal Data concerning you to third parties, such as public authorities. In such cases, we cannot control the level of security applied to your Personal Data by those third parties.
Personal Data cannot be transmitted over the internet in a completely secure manner. The Company cannot ensure the security of any Personal Data you transmit to Us via the internet.
11. Hyperlinks to third party websites
The website contains links to third-party sites and applications that the Company does not supervise. We are not responsible for the collection or processing of Personal Data by these websites or apps, and this Policy does not apply to any actions taken through them.
Before accessing or using any third-party website or app, we recommend that you read its privacy policy and exercise care when providing any Personal Data to them.
12. Changes to this Policy
Before visiting any third-party website or app, we recommend reading their privacy policy before deciding whether to access or use it. We also suggest exercising caution before sharing any Personal Data with them.
13. Your rights with respect to your personal data
You have the right to ask us to verify the accuracy of the Personal Data we collect about you, to correct any errors, and to delete any Personal Data we no longer require. You may also restrict the scope and types of processing applied to your Personal Data.
If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide in relation to your Personal Data. To exercise them, please send an email to the address below.
Right of access
The Company can confirm whether Personal Data about you is being processed. If it is, you may access that Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Where you request it, the data will be made available electronically.
The right to access Personal Data must not conflict with the rights and freedoms of others. If a request would adversely affect the rights and freedoms of another person, the Company may refuse to comply or limit the extent to which it does so.
Right to rectification
The Company may correct inaccurate Personal Data. You have the right to request that any incomplete Personal Data concerning you be completed, taking into account the purpose of the processing.
Right to erasure
The following grounds apply: (a) the Personal Data is no longer required for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object at any time, on grounds relating to your particular situation, to the processing of Personal Data about you that is based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with the Company's legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation required under European Union or Member State law; or (b) to establish, exercise or defend legal rights.
Restriction of processing
If you are concerned about the accuracy of your Personal Data, you may ask the Company to restrict its processing.
Where you request that Personal Data be restricted, it may only be retained with your consent, or to establish, exercise or defend legal rights, or to protect the rights of another natural person, or for reasons of substantial public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on consent or on a contract to which you are a party, you have the right to review the Personal Data you have provided to the Company.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Your rights under the right to erasure are not affected by exercising your right to data portability. The right to data portability must not affect the rights or freedoms of others.
Right to object
You may object at any time to any processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party, including profiling based on those legitimate interests. Where we can demonstrate compelling legitimate grounds for processing the Personal Data, we may continue to do so unless you can show that your rights, freedo